What You'll Do:
- Trainee advisers assist with service delivery by engaging with reception duties, undertaking telephone call backs, assisting clients with form filling and checking benefits entitlements
- Trainee advisers then interview clients at a pre booked appointments about their problems in the main enquiry areas of Debt, Welfare Benefits, Housing, Employment, Immigration, Consumer, and Family & Personal
- Advisers provide in-depth advice, negotiation and advocacy on behalf of clients. They act on behalf of the client where necessary, negotiating with third parties on the telephone, drafting and writing letters
What We're Looking For:
- The minimum expectation/commitment to these roles is 2 days (14 hours) per week for 6 months and 12 months to qualify as a certificated Adviser.
- We ask that you can demonstrate an interest in and commitment to the work of Citizens Advice, can work within our policies and procedures and are enthusiastic and willing to learn.
- You need to be literate and numerate; be able to communicate clearly and courteously on the telephone and in person; to have IT skills; and an ability to multi task and of meeting deadlines.
- You also need to maintain confidentiality and discretion, to approach all clients without prejudice or bias with patience and sensitivity.
- The recruitment process consists of completing an application form to demonstrate your commitment and suitability to be trained as Citizens Advice East End work placement/volunteer.
- Shortlisted candidates are invited for a selection interview to demonstrate their suitability for the placement, IT and communication skills.
- Recruitment, selection and induction are currently carried out remotely using Microsoft Teams.
- Initial training is online and takes about 4 weeks before volunteers start attending our offices.
Interested? To find out more and request an application form, email volunteering@eastendcab.org.uk. We look forward to hearing from you!
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