Volunteer casework assistant - Citizens Advice Brent

What You'll Do: 

You will be able to

  • Take part in interview sessions
  • Be responsible for the follow up to interviews
  • Draft letters and appeals
  • Call clients and other external organisations e.g. the Triribunal Service, Department of Works & Pensions and the Home Office to check progress or negotiate decisions on a case
  • Gain experience in dealing with cases from start to finish.

 

Apply now by emailing our Office Manager at volunteering@cabrent.org.uk

Summary
Volunteering
Volunteer
Legal rights and advice
Brent
Skills you will develop: 
Communicating
Organisation
Using professional behaviours

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Your role will be to answer our telephone helpline and carry out an assessment of the issues presented by clients to help them find the information they need to solve their problems.

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