Client support volunteer - Citizens Advice Westminster
Assisting clients who attend the office and outreach session with diverse issues by offering an initial triage and helping them through the provision assisted information. Championing digital inclusion by supporting clients in safely and securely use own devices to access electronic information and advice services online by email, webchat, digital drop-in sessions.
Managing reception and other administrative tasks required for smooth day-to-day running of services such as checking bookings, database entries, post management, signposting to external services, emails, photocopying, scanning, stock control etc. Setting up community outreach advice session by facilitating stations for advice partners and clients under directions of session supervisors.
Volunteers are supported by our dedicated Volunteer Co-ordinator and supervisors. You will be joining a friendly and supportive team of employees and volunteers who are an integral part of our team.
You will be provided induction and full training, regular 1 to 1 support and supervisions and are welcome to join regular training, social events and support activities.
You will have access to free Level 2 courses and qualification in 46 subject areas to further enhance your professional development and qualification portfolio, including access to Citizens Advice eLearning platform, networks and other resources.
We also reimburse travel cost between Zone 1 and Zone 3. It is CAB policy that volunteers should get out-of-pocket expenses.
Good written and verbal communication skills and confident in engaging with people from the community in both office and community outreach settings.
Good digital skills in video conference platforms, using mobile devices and apps, setting up emails with awareness of digital security and phishing scams
Good IT skills and comfortable with databases and spreadsheets with excellent attention to detail.
Patient and ability to coach clients with different levels of digital fluency.
Good organisational and time management skills with the ability to collaborate, plan, prioritise and work towards deadlines.
Effective filing skills in saving documents in systematic manner for easy retrieval.
Please complete your application using the following link: https://forms.office.com/pages/responsepage.aspx?id=IOMdsv7cSk6clJZQ6YM5...