What You'll Do:
- Trainee advisers assist with service delivery by engaging with reception duties, undertaking telephone call backs, assisting clients with form filling and checking benefits entitlements
- Trainee advisers then interview clients at a pre booked appointments about their problems in the main enquiry areas of Debt, Welfare Benefits, Housing, Employment, Immigration, Consumer, and Family & Personal
- Advisers provide in-depth advice, negotiation and advocacy on behalf of clients. They act on behalf of the client where necessary, negotiating with third parties on the telephone, drafting and writing letters
What We're Looking For:
- The minimum expectation/commitment to these roles is 2 days (14 hours) per week for 6 months and 12 months to qualify as a certificated Adviser.
- We ask that you can demonstrate an interest in and commitment to the work of Citizens Advice, can work within our policies and procedures and are enthusiastic and willing to learn.
- You need to be literate and numerate; be able to communicate clearly and courteously on the telephone and in person; to have IT skills; and an ability to multi task and of meeting deadlines.
- You also need to maintain confidentiality and discretion, to approach all clients without prejudice or bias with patience and sensitivity.
- The recruitment process consists of completing an application form to demonstrate your commitment and suitability to be trained as Citizens Advice East End work placement/volunteer.
- Shortlisted candidates are invited for a selection interview to demonstrate their suitability for the placement, IT and communication skills.
- Recruitment, selection and induction are currently carried out remotely using Microsoft Teams.
- Initial training is online and takes about 4 weeks before volunteers start attending our offices.
Interested? To find out more and request an application form, email volunteering@eastendcab.org.uk. We look forward to hearing from you!
Similar Opportunities
Vegan Outreach Advocate
Vegan Society
Min. 0 Weeks Minimum weeks
Vegan Outreach Advocate
Volunteering
Advocate
Animals, Environment, Health, Nutrition
We have an ever-growing Community Network of vegans just like you, who have a passion to volunteer and promote veganism where they live.
Online Volunteer Tutor (GCSE)
The Access Project
Min. 20 Weeks Minimum weeks
Online Volunteer Tutor (GCSE)
Volunteering
Volunteer
Education, Young People
The Access Project supports students from under-resourced backgrounds to access top universities. We are looking for volunteer tutors to work with a young person aged 14-16, for one hour a week through the 2024-25 academic year.
Volunteer Communications Assistant - Nafsiyat Intercultural Therapy Centre
City St George's Volunteering
Min. 12 Weeks Minimum weeks
Volunteer Communications Assistant - Nafsiyat Intercultural Therapy Centre
Volunteering
Volunteer
Mental Health, Refugees
Nafsiyat Intercultural Therapy Centre stands as a beacon of hope and healing, borne out of a deep-seated commitment to addressing the mental health needs of North London's Black, African, Asian, minoritised ethnic and refugee communities.