Our goal is to provide our community with the three fundamentals of digital inclusion: access to technology, connectivity and the knowledge and skills to access the online world. We gather donated laptops, tablets and smartphones, wipe the data and refurbish them, and return them to use by giving them to those in need. We partner with local organisations to identify those in need, through a referral system.
We are looking for 3-4 volunteers to support our work by providing digital support and guidance to our beneficiaries on collection of devices. You will work closely with our wider volunteer team, partner organisations and beneficiaries to help deliver our mission in helping our south London community overcome digital exclusion.
You will guide new users through their new device, helping to answer questions and signposting to further support where appropriate. You will support the wider team with administrative tasks including recording and monitoring collections, taking photos where appropriate and being a friendly face for all those that come to our Digital Community Hub.
When required, you will support our Device Quickstart programme. Device Quickstart is a 45 minute session where one-to-one support is given to beneficiaries who wish to learn how to use a device and build their confidence.
Key Tasks:
Handling device collections for beneficiaries;
● Ensure devices for collection are checked and necessary paperwork is signed.
● Update collection status on systems.
● Run through step by step Device Quickstart with the recipient.
● Request and record feedback. We are especially keen for volunteers who have had lived experience of digital exclusion, and we will provide you with training and equipment where required.
Example support topics:
Computer settings;
● Volume controls
● Accessibility
● Setting up a new user for a child or family member
● Changing user account passwords
Getting online;
● Connecting to the internet
● Setting up a hotspot using a mobile phone
● Using a search engine
● Password management
● Creating and using cloud services (Google mail, drive, docs etc).
● Family safety
Programs;
● Installing and uninstalling programs or apps for example setting up accounts for Google Chrome, Firefox and Zoom
● Adding shortcuts to apps and documents to your desktops or favourites to homepage
● Setting up parental controls on the apps
● LibreOffice suite introduction
Backups;
● Using cloud services for backup
● Saving to an external harddrive
Phone support;
● Setting up find my device (in case of loss or theft)
● Transferring information between phones
We are looking for individuals with excellent communication skills who enjoy working with others and are a confident user of smartphones and laptops. This is a great opportunity for someone wishing to develop their coaching experience whilst supporting members of our community to reach their full potential by accessing the online world. We will provide training on how to deliver support sessions, and all sessions will be guided until you feel confident to deliver them one-on-one.
To apply please email us at volunteering@communitytechaid.org.uk with a short paragraph on why you want to get involved and your availability. Alternatively please call us on 020 3488 7742
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