As a Hotel Assistant Volunteer, you will be vital to the smooth running of Crisis at Christmas. You will be a part of a team of volunteers who work on a wide variety of tasks including:
- ‘Welcome and Reception’ Greeting guests on arrival and getting them settled into the centre
- ‘Gap Duty’ where you will be looking after a part of the centre this is a great opportunity to get out a jigsaw or puzzle and start a chat with guests or other volunteers.
- ‘Meal Service’ could be table or buffet service of meals or serving teas, coffees and snacks
- ‘Neighbourhood Management’ cleaning, making sure the environment is tidy and safe, popping notes through guests doors
- ‘Help and Support’ you may be looking after salon or healthcare appointments or helping out with arts and crafts
- ‘Back of House’ supporting our QM’s with the centres stock, clearing rubbish and recycling, clothing store
- ‘Ad Hoc’ you might find you wrapping and delivering Christmas gifts in our hotels, supporting on trips to museums or our football tournament etc.
- Other duties as requested by Team Leader.
- Our night shift volunteers will ensure a peaceful environment so our guests can get a good nights sleep but may also be cleaning and preparing for the next day and chatting to guests who can't sleep.
- You will work in a pair at all times
- There will be a short briefing at the beginning and end of each shift which you must attend
Shift times
08:00 - 15:45
15:15 – 23:00
22:30 – 08:30
For this role there will be a minimum shift requirement of 2 shifts
- You will have the opportunity to be part of a volunteer led team making a real difference to the lives of people experiencing homelessness over the Christmas period
- The opportunity to share existing or develop new skills in a friendly and supportive environment
- Access to relevant Crisis at Christmas training events
- Support and advice from Crisis at Christmas staff team
- Experience in running activities
- A platform for building confidence
- Skills and knowledge in providing services for people experiencing homelessness
- Positive attitude and a general willingness to get involved
- Ability to follow instructions
- Communicate and collaborate effectively with team
- Be flexible to move around the centre as and when necessary
- Have a good understanding of the aims of Crisis at Christmas and how the project works with year-round Skylight services and realistic expectations of what can be accomplished within the Crisis at Christmas time period
- Be comfortable escalating any concerns to the Shift Team for a resolution
- Sensitivity to the issues and needs of people experiencing homelessness and help to deliver the CC services in a caring and inclusive manner
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