Statistics show Brent has among the highest levels of deprivation in London or indeed the whole country, that we have extreme housing problems and that many people are in badly-paid and temporary work. We know it anyway, from our clients and from the queues that form every day. We can’t always see everyone in the queues and too often we can only give them a brief interview. We need more advisers; the people of Brent need more advisers. Come and join us.
Volunteer advisers receive full training in the skills needed to help people deal with their problems and learn how to find the information the client needs from our extensive database. Volunteers are supported and supervised as they begin to give advice and will get feedback and development opportunities throughout their time with Citizens Advice.
There are a variety of roles leading up to giving full advice. Advisers do some or all of this:
- finding out the key points of a client’s problem
- finding out what a client’s problem is and helping them understand self-help information so the client can act for themselves
- helping a client with debts to work out a reasonable rate of repayment and supporting them to negotiate this with creditors
- interviewing a homeless client to find out what their housing options are and helping the client decide their next steps
- interviewing a client that has been sacked and finding out whether they have lost their job unfairly or not.
You don’t need specific qualifications or experience to train for the role. You’d need:
- an ability to understand complex information
- be polite and good at listening
- to be familiar with using keyboard skills and searching the internet
- to be able to input data accurately
- a good level of literacy and numeracy
- to be open minded and not judge clients
- to enjoy helping people
Similar Opportunities
On Tuesday 17th June, LLST will host its annual fundraising event, the London Legal Walk, bringing the legal community together to raise funds in support of free legal advice charities across London and the South East.
We are now recruiting for volunteers to help with delivering welfare support to our group members and existing advice clients. This will involve supporting people in crisis situations, such as those experiencing homelessness and destitution.
We are now recruiting for volunteers to play a key role in the Monitoring and Evaluation project. This role is ideal for someone who is interested in working directly with service users to ensure their voices are heard.
