This is an exciting role to support clients. The Benefits claim forms can be complicated and confusing. Completing the forms within deadlines can be stressful for some clients.
After completing the initial Citizens Advice training, you will be helping clients to complete the forms promptly and claim their benefits entitlements.
Our Head of People Development and Volunteering will support you as you join CAW and ensure that you get any training that you might need
You will join a positive, supportive and friendly team of volunteers and paid staff
All our volunteers are an integral part of our team. You are invited to attend regular trainings, to join social events and to support group activities
Your line manager will provide regular individual meetings and support
You will have access to national Citizens Advice e-learning, networks and resources.
It is CAW policy that volunteers should get out-of-pocket expenses
This role requires:
• Good level of IT Skills
• Strong communications skills
• High attention to detail
• Be friendly, approachable, non-judgmental, and respectful
• Be willing to learn about and follow the Citizens Advice aims, principles and policies
• A commitment to the training programme and continuous professional development
Once trained, you will need to be able to demonstrate the ability to assess client’s problems using sensitive listening and questioning
Desirable Skills: Speak a community language; Arabic, Farsi, Portuguese, Bengali
To apply, please complete the online application form
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