Help to organise, participate in, and contribute to delivering Money and Energy Saving workshops and education sessions, pop-up sessions, one-to-one and group meetings with clients, existing community groups and local networking meetings from outreach locations and over digital platforms (e.g., Teams).
Help develop and implement ideas for targeted publicity of the Money and Energy Advice Project to engage new clients who have not yet received advice from our organisation, and to reach under-represented and vulnerable communities.
Advise eligible clients on the Warm Home Discount (WHD) and Priority Service Register (PSR) and help them register and make application.
Identify clients who can benefit from switching energy providers, tariffs, or payment method, advise and help them to switch.
Raise awareness and campaigning on gambling risks.
Identify clients who can benefit from energy efficiency measure, advise, and help them reduce their energy bills by helping them change habits or accessing schemes which will improve the energy efficiency of their home.
Identify and refer clients who are vulnerable, on a low income, fuel poor, and identifiable as needing a more in-depth service, for specialist support to one of the advisors.
Maintain accurate records and ensure all advice is recorded on the designated systems.
Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
Good written and verbal communication skills.
Excellent IT skills including email, internet, Excel, Microsoft Teams, Zoom and Google sheets.
Ability to build and maintain effective working relationships with staff, other volunteers, clients, partners, and supporters.
Ability to research, analyse and explain information to clients from different background.
Ability to work in collaboration with others as part of a team.
Good organisational and time management skills with the ability to work towards set deadlines.
A willingness to learn and develop is central to being an effective volunteer. The role requires real commitment to training and learning due to rapid technological changes and advancements. All volunteers are periodically assessed as to how they are performing via a set of competences specifically adapted for their role. This helps identify training and development needs. Things are always changing, and you will need to spend some time reading to keep yourself up to date. All training needs to develop skills and knowledge can be looked at with the Volunteer Coordinator.
Similar Opportunities
Citizens Advice East End encourages opportunities for volunteering from the diverse local community. We recognise the value of a wide range of skills and experiences and believe that they enhance our team.
Closing the digital divide by providing technology and skills to our communities, whilst recycling, reusing and repairing e-waste.
Help deliver our programme of activities, offering support 1-to-1 or in small groups.
