As a Streetlink London Phone Line Volunteer, you will be connecting people who are sleeping rough to local support services in their area that can help to end their homelessness. You will be taking phone calls from people who are sleeping rough, and linking them to vital support services, to help end their rough sleeping. As a phone line service, it’s important to note that this role provides support to those sleeping rough over the phone, and not face to face. This volunteering role is a great opportunity to not only learn about resources and provision available to those sleeping rough, but to also play an incredibly vital role in helping to end people’s homelessness.
In this role, you will be supporting us with all or some of the following tasks:
• Supporting with a high volume of calls and alerts via our website and mobile app from members of the public and people who are sleeping rough themselves.
• Creating detailed alerts for local outreach teams so that people rough sleeping are found as quickly as possible.
• Signposting people experiencing homelessness to other homeless support services.
• Educating callers on a variety of issues related to homelessness.
• Adhering to St Mungo’s Policies and Procedures at all times.
We have a dedicated team to support you in your volunteer journey with us. You can find out more about what you'll gain from being a St. Mungo’s volunteer on our volunteering webpages.
We are also committed to progression at all levels and we support and develop our volunteers to ensure that they are best placed to make progress in their careers.
- Confidence in answering phone calls and a warm telephone manner.
- Excellent IT skills (word processing, data entry, Google maps).
- A friendly personality and customer-focused approach.
- Ability to stay calm under pressure.
- Enthusiasm and motivation.
- An understanding of the causes of homelessness and its impact.
- Genuine interest in and commitment to St Mungo’s work and client group.
- An understanding of and commitment to diversity & equality.
We particularly welcome applicants with lived experience of homelessness and homeless services
Please note we are particularly seeking applicants who can fill our weekday daytime hours: Monday-Friday 3pm-9pm, 2 hours per week
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