We are looking for volunteers to support our Welfare Rights Advisor to provide advice and information to people living with HIV and Positively UK’s caseworkers on a range of issues, with a specific focus on improving access to benefits (supporting clients to maximise their income) and enhance access to statutory service.
What will I be doing?
1. Support participants to make initial claim or renew their claims via online or phone
2. Support participants at health assessments were necessarily
3. Support participants to fill in benefits and other forms
4. Encourage service users to make the claim themselves
5. Advocate on behalf of participates
6. Support Welfare Rights Advisor with admin
7. Assist with other tasks to meet the needs of the participates
1. Volunteer induction and training
2. Internal training on how the benefits system works
3. Potential to attend some relevant external training and events
4. Ongoing supervision and support from Welfare Advisor
5. Reasonable travel and subsistence expenses provided
6. Option for peer mentor training, if of interest and if the volunteer is living with HIV
1. Good understanding of the welfare benefits system
2. Good understanding of the voluntary and statutory sectors
3. Reliable and time sensitive
4. Accuracy and attention to details
5. Interested in working with people from different backgrounds
6. A clear and confident communications manner
7. Ability to work with people experiencing hardship and poor mental health
8. Good computer skills (Microsoft office, zoom)
Similar Opportunities
Your role will be to provide advice to Camden residents over the telephone and in person. Our advice covers a wide range of areas, including welfare benefits, money advice, housing, employment and consumer.
Are you a law student or graduate doing or recently completed the GDL, LPC or BVL and interested in gaining practical case management and interviewing skills? Volunteering for Citizens Advice Brent is for you!
