Advice Assistant Volunteers work with our Operations Team and Advice Teams to provide administrative support for the delivery of our services to clients.
This role will include an introduction to Citizens Advice Southwark and training for your role. The range of tasks may include:
- maintaining client records and inputting data.
- assisting with the reception service when people visit the service.
- handling correspondence and other documents
- handling phone calls and taking messages
- completing satisfaction surveys with clients
- working with the Advice Team to help clients with specific tasks, such as completing an application form or finding required information online
- contributing to our research and campaigns work by identifying issues that affect a lot of clients
You will:
- make a real difference to people’s lives
- learn about key issues such as benefits and debt
- build on valuable skills such as communication, IT skills and working in a team
- increase your employability
- work with a range of different people, independently and in a team.
- have a positive impact in your community.
- contribute to the smooth running of the advice service which makes a real
difference to peoples’ lives
And we’ll reimburse expenses too.
You don’t need specific qualifications but you’ll need to:
- be friendly and approachable
- be non-judgmental and respect views, values and cultures that are different to your own
- have good verbal and written communication skills
- have good listening skills
- have good IT skills
- be able to understand information and explain it to others
- work in a team and be organised
- be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
- be willing to undertake training in your role
To apply, please download and complete the Volunteer Application Form and Diversity Monitoring Form (on the opportunity page), and send these to our Volunteer Recruitment Team by email to volunteerrecruitment@citizensadvicesouthwark.org.uk, or by post to Citizens Advice Southwark, 6–8 Westmoreland Road, Walworth, SE17 2AY.
Similar Opportunities
Like all Citizens Advice offices, we rely on the talents and dedication of our volunteers to deliver a quality service, both in engaging face to face with clients and in helping keep the bureau running smoothly.
Your role will be to answer our telephone helpline and carry out an assessment of the issues presented by clients to help them find the information they need to solve their problems.
