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Research and Campaign Volunteer

Title	Time	Room	Teacher
Research and Campaign Volunteer	8 Jan 2025 00:00 - 8 Jan 2026 00:00 (Wed)

What You'll Do:

Research and campaigns volunteers identify trends in the problems experienced by our clients, to see where policies and practices are having a negative effect.

For every case that comes to the bureau a case record is completed. This enables everybody to see what problems are dealt with in the office
Our Research and Campaigners/Fundraisers identify common issues and trends which are then communicated to internal and external stakeholders to raise awareness, campaign for change and assist in our fundraising activities.
Tasks include: data collection and manipulation, writing letters, building up a media file of local problems, attending Research and Campaigns meetings, raising awareness of issues, assisting with Social Media posts and assisting in fundraising activities.

What We're Looking For:

The minimum expectation/commitment to these roles is 2 days (14 hours) per week for 6 months and 12 months to qualify as a certificated Adviser.
We ask that you can demonstrate an interest in and commitment to the work of Citizens Advice, can work within our policies and procedures and are enthusiastic and willing to learn.
You need to be literate and numerate; be able to communicate clearly and courteously on the telephone and in person; to have IT skills; and an ability to multi task and of meeting deadlines.
You also need to maintain confidentiality and discretion, to approach all clients without prejudice or bias with patience and sensitivity.
The recruitment process consists of completing an application form to demonstrate your commitment and suitability to be trained as Citizens Advice East End work placement/volunteer.
Shortlisted candidates are invited for a selection interview to demonstrate their suitability for the placement, IT and communication skills.
Recruitment, selection and induction are currently carried out remotely using Microsoft Teams.
Initial training is online and takes about 4 weeks before volunteers start attending our offices.