Independent Age- Form Filling Volunteer

What You'll Do: 
  • Assisting someone to fill out a benefit form over the phone.
  • Writing letters or emails to older people with personalised information to support their benefit applications.
  • Contacting older people to check the outcome of benefit applications.
  • Signposting Independent Age’s free guides and information on benefits.
  • Working as part of a team with other Independent Age volunteers and members of staff, as well as individually.


To be a Form Filling Volunteer, you will need good communication skills, to be friendly and approachable, able to handle confidential data and sensitive information, have good IT skills and a willingness to learn. You will be given training on benefits and form filling as well as any other additional training required for the role. The role will be based at our head office in London, and we ask that you can commit to the role for at least half a day per week for a minimum of six months. 

Why You'll Love It: 

Benefits to you

  • A chance to make a difference to people’s lives by providing them with invaluable support.
  • An opportunity to meet and speak to people from a range of backgrounds.
  • Develop new skills and experience.
  • A chance to help others and be part of something.
What You'll Learn: 

Training • You will be given training on benefits and benefit form filling as well as any other training needed for this role.

• Ongoing Training and development opportunities will be provided by Independent Age

• All volunteers are required to complete essential training to ensure that they are confident and supported in their role.

• We want all volunteers to feel happy and confident in their role and so if there is any additional training that would be useful to you in your role then please let us know

What We're Looking For: 

Key Skills required: • Good communications skills • Friendly and approachable • Ability to handle personal data sensitively and confidentially • Happy to work as part of a team either in person or remotely • Good IT skills

Older People
United Kingdom
24 Weeks Minimum
3 Hours / Week
Skills you will develop: 
Active listening
Problem Solving
Customer Service
Languages you should know: 
Professional working
Relevant interests: 
Charity / Nonprofit
DBS check
Phone Interview

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