First Response Volunteer

What You'll Do: 

Are you looking for your first role in the homelessness sector? As a First Response Volunteer, you will help find those rough sleeping quicker, and enable Outreach workers to spend more time supporting those found to move away from the streets and get connected to other local services. First Responders play a crucial role in ensure people sleeping rough receive vital support. This is not a client-facing role and therefore is well suited to somebody looking for their first role in the homelessness sector. However, we do also offer development opportunities to develop your skills and knowledge about rough sleeping for those interested.


What will I be doing? In this role, you will be supporting us with all or some of the following tasks:

  • Responding to StreetLink referrals including those from members of the public and self-referrals.
  • Working with a partner volunteer to locate referrals and identify those who are rough sleeping.
  • Passing information about referrals to the Outreach team to follow up on – they will help the person find accommodation and link them into non-accommodation based support for example around physical or mental health.
  • At this stage you will not be directly interacting with those rough sleeping, although the role does offer development pathways.
  • Adhere to St Mungo’s Policies and Procedures at all times.
  • Promote St Mungo’s work in an appropriate manner.
  • Actively promote equality, diversity and inclusion among staff, fellow volunteers and clients.
Why You'll Love It: 

Volunteers are an integral part of St Mungo's and we recognise and value the huge contribution they make.

In return, we can offer you a rewarding experience by providing opportunities to:

  • Make a significant contribution to combating homelessness
  • Develop skills and experience of the homelessness sector within a dynamic, positive, friendly and supportive environment, and have access to some of the training courses at St Mungo's
  • Access an extensive volunteer training programme and e-learning programme
  • Socialise with like minded people and other volunteers


One of our volunteers shared the following: ‘Volunteering with First Response is a very valuable experience that makes you more aware of homelessness issues and the support that exists for people who are sleeping rough. It makes you feel like you are part of the solution.

What You'll Learn: 

In this role, you will gain new skills and experience within the largest homelessness services provider - both extremely valuable if you seek paid employment in the sector. You will gain an insight in the causes of homelessness and how to support people off the streets. You can also become an Enhanced First Response Volunteer after 3 months of regular volunteering – engaging with found referrals and passing on information gathered to the Outreach worker, enabling them to re-prioritise their shift and support rough sleepers more effectively.

As a St Mungo's volunteer, you will get access to our Volunteer Development Pathway to help you to develop the skills and experience to support your progression.

What We're Looking For: 
  • Ideally a person who lives, works or studies near the relevant borough.
  • Have personal resilience.
  • The ability to work closely with other volunteers and without direct supervision from a member of staff.
  • The physical ability to work on the streets – there can be a lot of walking involved.
  • Client and customer focused.
  • A friendly personality, good interpersonal skills, enthusiasm and motivation.
  • Willing to learn and develop within the role.
  • Collaborative with good communication skills.
  • An understanding of the causes of homelessness and its impact.
  • Genuine interest in and commitment to St Mungo’s work and client group.
  • An understanding of and commitment to diversity & equality.


We particularly welcome applicants with experience of using and moving on from support services.

Crisis Support
Mental Health
United Kingdom
London Borough of Tower Hamlets
United Kingdom
Skills you will develop: 
Decision Making
Interpersonal / Confidence
Relevant interests: 
Charity / Nonprofit
DBS check
Phone Interview

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