Volunteer Digital Champion

What You'll Do: 

The Log On project is run by Healthwatch Islington and is aimed to support people as they learn new ways of using their smartphone or tablet to improve their wellbeing and increase their confidence in using the internet. So far the project has hosted workshops in partnership with local BME community groups and with Clarion Futures and supported people to gain new skills around digital technology.

Due to the Coronavirus pandemic we are not currently offering face-to-face support and have recently launched our virtual sessions instead. Clients are still receiving similar support, but this is now being done via phone or video chat. We are offering clients one-to-one support for up to 3 one-hour sessions. From September 2020 we will also be holding regular online ‘drop in’s’ on Zoom to continue the support for those who have already completed their 1-to-1 sessions with a Volunteer Digital Champion.

Project aims to help individuals:


  • Learn how to do more with their smartphone or tablet
  • Get help to set up an e-mail account
  • Learn how to find information online safely to help them manage their long term health condition
  • Find free or low cost classes and activities locally
  • Learn how their smartphone or tablet can help them become more physically active


Healthwatch Islington is a Charitable Company Limited by Guarantee. It was set up in February 2013. It is led by a Board of Trustees, has a staff team made up of six people and a volunteer team of around 25.

The organisation exists to influence health and care commissioning in and around Islington and to provide local residents with information about local services and their rights to access those. It is part of a network of Healthwatch organisations across England.


Role Specification

  • Attend training and workshops throughout the life of the project
  • Encourage others to get online
  • Communicate how to use digital technology with diverse groups of people
  • To attend any de-briefing meetings.
  • To have a good knowledge of Android and/ or apple operating systems across smartphones, tablets and computers.
  • To take part in follow-up sessions or one to ones.
  • To complete the evaluation with clients after sessions and provide Healthwatch Islington with feedback.
  • To contribute to the development of the Log On project via taking part in evaluation.
  • To raise any safeguarding concerns with the staff team in line with the Safeguarding Policy enclosed in the Volunteer Handbook.
  • We’re especially keen to recruit individuals with language skills (especially the following, Greek, Turkish, Kurdish, Arabic, French, Eritrean, Tigrinya, Amharic and possible Spanish and Portuguese).
Why You'll Love It: 

A Digital Champion is someone who helps others to understand the benefits of being online and can spend some time showing them how.

What You'll Learn: 

Benefits of the role:
Access to Healthwatch Islington training
Access to wider Digital Champion network and further digital training.
Supervision and support in the role.
We can provide you with a reference at the end of the project if you have met the requirements listed above.

What We're Looking For: 

The role of the Digitial Champion Volunteer:
We are looking for people who are friendly, patient and are confident using a smartphone, tablet or computer to access the internet.
A Digital Champion is someone who helps others to understand the benefits of being online and can spend some time showing them how.
Digital Champions will be involved in activities like:
Teaching someone to use Google or another web browser
Showing a beginner how to set up an email account
Helping someone to use the internet to find information about improving their health
Explaining computer terms and internet jargon
Personal specification:
Use the internet confidently for everyday services and information
Have some knowledge of digital technology and the ability to confidently use the internet.
Good interpersonal skills with the ability to work within a team.
The ability to explain things clearly and listen to people from all walks of life without discrimination.
Understanding of the importance of confidentiality and ability to respect this at all times.
The ability to comfortably use a device to virtually support clients.
Have reliable access to the internet at home.
Availability to support at least one client through weekly hour-long sessions.

United Kingdom
12 Weeks Minimum
2 Hours / Week
Skills you will develop: 
Time Management
Motivating Others
Digital Literacy
Relevant interests: 
Charity / Nonprofit
Health, Wellness and Fitness
Statement of Motivation
DBS check
Phone Interview

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