- Carry out regular check-ins—via phone, online, or in person—to help service users feel supported after leaving the service. Provide friendly visits where appropriate, offering a listening ear and encouragement during the transition to independent living
- Support individuals to build links within their local community, such as identifying clubs, social groups, local activities, or places of interest based on their personal goals.
- Encourage service users to take part in community events and build social connections that promote long-term wellbeing.
- Accompany service users to view potential properties where needed. Provide assistance exploring practical items or resources they may need after moving on, such as furniture options, budgeting tools, or local amenities.
- support service users to attend GP or other health appointments, helping reduce anxiety and build confidence in navigating services.
- Help individuals develop social skills, communication skills, and confidence through positive interactions and gentle encouragement. Providing motivation and reassurance as they work towards independent living goals.
- Support service users to access and participate in our online activities, helping them build digital confidence and stay connected. Assist with basic digital navigation, where needed (e.g., joining online groups, using communication platforms, accessing resources).
You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications.
We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun.
- You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
- Warm, friendly, and approachable
- Good listening and communication skills
- Patient, empathetic, and calm under pressure
- Non judgemental attitude with respect for mental-health related challenges
- Reliable and able to maintain confidentiality
- Comfortable supporting small groups
Similar Opportunities
Volunteers play a pivotal role in enabling Citizens Advice Haringey to deliver advice services in the community. As demand for our services continues to increase, we need high calibre people to join our team to train as volunteer advisers.
The ESOL Study Club will take place at the Lighthouse every Wednesday 3:30 - 5:30 PM, our office in Harlesden nearby Willesden Junction.
