Befriender - Homeless Service

What You'll Do: 
  • Meet with your matched person regularly (weekly or fortnightly, depending on availability).
  • Spend around 2 hours per visit engaging in conversation or shared activities (e.g. a walk, a coffee, or a cultural outing).
  • Befriend within agreed boundaries. 
  • Attend induction and training, plus support and supervision sessions every 6–8 weeks.
  • Use your Social Links debit card to cover the cost of activities up-front (e.g. coffee, travel).

 

The Role
Our volunteer befrienders – called Visitors – are matched one-to-one with someone living in a homeless hostel or supported housing in Westminster. Visitors meet their match regularly (weekly or fortnightly) to share interests, chat and build a healthy social connection. This role is not about giving advice or encouraging change – it’s about being present, listening and offering companionship.

Why You'll Love It: 
  • You’ll be part of something new and help shape it. We’re a small, growing charity, so your contribution is visible and genuinely valued. You will not feel like “just another volunteer”.
  • You’ll be well supported throughout. You’ll get a thorough induction, training, and regular reflective supervision (every 6 to 8 weeks) with a named coordinator. It’s a more supportive set-up than most student volunteering roles.
  • It’s strong experience for future roles. If you’re trying to break into the charity, social, or public sector, this gives you credible experience you can evidence in applications and interviews: boundaries, safeguarding, trauma-informed practice, and relationship-based work.
  • You’ll get real personal development, not just something to add to a CV. You’ll build confidence in communication, listening, professionalism, and working with difference. You’ll also develop reflective skills and learn how to handle complex situations with support.
  • It’s meaningful and human. The role is about companionship and connection, without a “fixing” agenda. Being present, consistent, and respectful can make a genuine difference to someone’s sense of belonging.
  • You’ll meet people who are often overlooked. You’ll spend time with individuals with rich, surprising stories, humour, interests, and perspectives, and you may come away with a wider view of the world.
What You'll Learn: 
  • Experience of trauma-informed, person-centred volunteering.
  • Training, ongoing support and regular support and supervision with tailored personal development. 
  • A chance to make a tangible difference to someone’s sense of connection and belonging.
  • Ideal for someone who may like to work in the charity or social sector in futue, but who is not yet in a positive to evidence experience to employers. 
What We're Looking For: 

We don’t require previous experience – we recruit for values and attitudes. Our ideal volunteer is:

  • Reliable and committed – able to maintain a 3–6 month volunteering commitment.
  • A good listener – respectful, curious, and able to sit with different perspectives.
  • Inclusive and non-judgemental – committed to equality, diversity and treating people the way they want to be treated.
  • Reflective and open to feedback – willing to learn and grow through the experience.
  • Happy to have a basic DBS check that Social Links will pay for. 
Summary
Volunteering
Befriender
Addiction
Homelessness
Mental Health
Poverty
Social Care
City of Westminster
14 Weeks Minimum
3 Hours / Week
Skills you will develop: 
Active listening
Authenticity
Curious and enquiring
Emotional intelligence
Organisation
Languages you should know: 
English
Professional working
Relevant interests: 
Charity / Nonprofit
Fundraising
Requirements: 
Statement of Motivation
DBS check
Phone Interview

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