- Taking calls to assess the risks and needs of the women fleeing from domestic abuse whilst under supervision/guidance of the Referral Line Worker and the Service Manager
- To use a range of skills and tools to make phone conversations with women effective and empowering
- To provide women with knowledge of how to access refuge space and other types of support with the aid of a trained staff team
- General admin support: typing, taking notes, filing, scanning documents, keeping accurate records on our digitalised client management syste
- To develop positive relationships with staff members and women whilst promoting self-care
- Engage, support, and interact with women from a diverse range of needs and backgrounds
- - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications.
- We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.
You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
- A desire to provide support to women who are in crisis due to domestic abuse
- Always maintain confidentiality and professional boundaries
- Calm, patient approach with empathy and a willingness to listen without judgement
- To have a willingness to learn about supporting women impacted by domestic abuse with a diverse range of needs/ backgrounds
- Effective verbal and written communication
- Good time-management
- Experience of using email, internet, and other digital IT skills
Similar Opportunities
We are looking for people who can be the face of Mencap by inspiring your community to get involved with fundraising for us. Do you have a few hours spare to raise vital funds for people with a learning disability?
Get your lungs ready for shouting, your arms ready for waving and join our team to help us make sure the experience is one our runners – or you – will never forget! Greet our runners at the finish line after their epic challenge.
Could you help to celebrate and encourage our team of runners on race day? Help them around the London Landmarks Half Marathon course by making some noise and showing them some Teenage Cancer Trust love.