- Taking calls to assess the risks and needs of the women fleeing from domestic abuse whilst under supervision/guidance of the Referral Line Worker and the Service Manager
- To use a range of skills and tools to make phone conversations with women effective and empowering
- To provide women with knowledge of how to access refuge space and other types of support with the aid of a trained staff team
- General admin support: typing, taking notes, filing, scanning documents, keeping accurate records on our digitalised client management syste
- To develop positive relationships with staff members and women whilst promoting self-care
- Engage, support, and interact with women from a diverse range of needs and backgrounds
- - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications.
- We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.
You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
- A desire to provide support to women who are in crisis due to domestic abuse
- Always maintain confidentiality and professional boundaries
- Calm, patient approach with empathy and a willingness to listen without judgement
- To have a willingness to learn about supporting women impacted by domestic abuse with a diverse range of needs/ backgrounds
- Effective verbal and written communication
- Good time-management
- Experience of using email, internet, and other digital IT skills
Similar Opportunities
No Panic is a charity supporting people with panic attacks, phobias, OCD & other anxiety disorders. No Panic Student Ambassadors increase awareness of anxiety among students, and direct students who have anxiety to the support No Panic can provide
We are looking for volunteers who would like to play a role in building people’s confidence. Would you be interested in supporting people to improve their conversational English skills?
Are you creative? Would you like to support others to express their emotions through arts and crafting? Art plays a valuable role in mental wellbeing with research showing that crafting, regardless of the medium you use can boost your mood.