- Make telephone welfare checks to people we support, providing tailored support to help people sustain their tenancy and supporting people to be part of, and connect with, their local community.
- Research information about local community groups, advice / support services, and other resources that can assist the people we support to resolve a problem or query.
- To jointly assess new clients.
- Keep written records of the contact and conversation we have with people on an IT system, and ensure notes are well written and can be easily understood by others.
- Inform Thames Reach staff of urgent concerns where someone may need additional support in person (from a staff member)
You'll be helping the Tenancy Sustainment Team to achieve the highest standards and effectiveness in service delivery to service users. Volunteers will be able to directly assist people we work with and help with our vital work of supporting people to manage and sustain their tenancies - you'll be able to see how roles like this positively impact the lives of those who are facing or have experienced homelessness and are now on track to leading fulfilling lives.
During this role you'll receive:
- Regular support and supervision from the team.
- Experience, training, and skills that you can highlight on your CV and in job interviews with professional references after 3 months volunteering.
- Wellbeing support – our 24/7 online volunteer assistance programme.
- Reimbursement of out-of-pocket expenses
You'll gain valuable experience, training, and skills that you can highlight on your CV and in job interviews with professional references after 3 months volunteering.
- Good verbal and written communication skills
- Ability to listen and be empathetic to build rapport with clients.
- Awareness and understanding of the need for professional boundaries and confidentiality.
- Motivation to support disadvantaged and vulnerable people.
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