Volunteer Receptionist at Citizens Advice Lewisham

Receptionists are the public face of our drop-in service, managing the reception with the support of the Advice Session Supervisor.

MondayTuesdayWednesdayThursdayFridaySaturdaySunday
Morning
(9AM - 1PM)
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available!
available!
available!
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Afternoon
(1PM - 5PM)
available!
available!
available!
available!
available!
not available
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Evening
(5PM - 8PM)
not available
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Hours per week 7 hours
Location Leemore Community Hub Bonfield Road London SE13 5EU
Description

Duties include:

- greeting clients and visitors

- answering the telephone

- ensuring clients are aware of waiting times

- explaining the services on offer

- giving clients leaflets, lists and self-help materials

- taking records of the number of client visits and how long they waited to be seen

- keeping the reception area tidy

- entering information into computer systems

We carry out a recruitment process involving a short application, a selection task and an interview.

Volunteers are required to be available for 2 days per week during a 4 week Induction process, and should be able to volunteer with us for a further 6 months post-induction.

This opportunity will assist you in gaining the following skills:

  • Interpersonal/Confidence
  • Teamwork
  • Computer/Technical

Training will be provided by the organisation for this position:

We offer a full training and induction programme on joining Citizens Advice Lewisham, during which you will learn about our various service areas and develop skills relevant to our work. Training and feedback are provided on an ongoing basis to ensure you continue to progress. Volunteers may choose to work towards a nationally recognised Information and Assistance Certificate.

About you

The organisation has indicated the following requirements from volunteers who want to take this opportunity.

Essential: A working knowledge of spoken & written English; polite; basic IT skills

Desirable: Understanding of client confidentiality; able to work in an impartial manner

Interested?

Submit your info to this organisation today.

Register now!