Information Assistant at Citizens Advice Lewisham

Assisting clients using our drop-in service by providing information and online assistance, and signposting to other services.

MondayTuesdayWednesdayThursdayFridaySaturdaySunday
Morning
(9AM - 1PM)
available!
available!
available!
available!
available!
not available
not available
Afternoon
(1PM - 5PM)
available!
available!
available!
available!
available!
not available
not available
Evening
(5PM - 8PM)
not available
not available
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not available
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not available
not available

Hours per week 7 hours
Location Leemore Community Hub Bonfield Road London SE13 5EU
Description

The purpose of this role is to ensure that the bureau is a welcoming and accessible place for clients and to assist them with accessing all forms of information

Main duties and responsibilities include:

• Assisting clients with accessing digital information and completion of online forms

• Ensuring clients are able to find the information they need easily

We carry out a recruitment process involving a short application form, a selection task and an interview.

We are looking for volunteers who are available to volunteer Mondays - Fridays during the daytime, at least one day per week. We do not open during weekends or in the evenings. Volunteers are required to be available for 2 days per week during a 4 week Induction process, and should be available to volunteer for a period of at least 7 months post-induction.

This opportunity will assist you in gaining the following skills:

  • Interpersonal/Confidence
  • Teamwork
  • Problem solving/Creativity
  • Computer/Technical
  • Analytical/Research

Training will be provided by the organisation for this position:

We offer a full training and induction programme on joining Citizens Advice Lewisham, during which you will learn about our various service areas and develop skills relevant to our work. Training and feedback are provided on an ongoing basis to ensure you continue to progress. Volunteers work towards a nationally recognised Information and Assistance Certificate.

About you

The organisation has indicated the following requirements from volunteers who want to take this opportunity.

Essential: Approachable, with good communication skills; IT and research skills; able to work in a team

Desirable: Basic coaching skills; understanding of client confidentiality

Interested?

Submit your info to this organisation today.

Register now!