Digital Assistant at Citizens Advice Lewisham

Helping clients find information and services online. Assisting with scanning, printing and the completion of online forms.

MondayTuesdayWednesdayThursdayFridaySaturdaySunday
Morning
(9AM - 1PM)
available!
available!
available!
available!
available!
not available
not available
Afternoon
(1PM - 5PM)
available!
available!
available!
available!
available!
not available
not available
Evening
(5PM - 8PM)
not available
not available
not available
not available
not available
not available
not available

Hours per week 7 hours
Location Leemore Community Hub Bonfield Road London SE13 5EU
Description

This role is suitable for anyone with basic IT skills and may be of interest to those with only limited time to volunteer, including people on work experience and placements.

Purpose of the role:

• To provide 'assisted digital support' with using services and carrying out transactions online

• To promote the the use of PCs and the role of information in resolving problems

• To provide information about the local Citizens Advice and other advice services to clients from a diverse range of backgrounds and cultures

• To enable clients to develop the skills and confidence they need to use digital technology effectively

The role is a very active one, in which training is provided over a 4 week period. It provides the opportunity to gain knowledge and real skills in a advice setting.

We carry out a recruitment process involving a short application, a selection task and an interview. We are looking for volunteers who are available to volunteer Mondays - Fridays during the daytime, 1-2 days per week. We do not open during weekends or in the evenings. Volunteers are required to be available for 2 days per week during a 4 week Induction process.

This opportunity will assist you in gaining the following skills:

  • Interpersonal/Confidence
  • Teamwork
  • Problem solving/Creativity
  • Computer/Technical

Training will be provided by the organisation for this position:

We offer a full training and induction programme on joining Citizens Advice Lewisham, during which you will learn about our various service areas and develop skills relevant to our work. Training and feedback are provided on an ongoing basis to ensure you continue to progress. Volunteers work towards a nationally recognised Information and Assistance Certificate.

About you

The organisation has indicated the following requirements from volunteers who want to take this opportunity.

Essential: Basic IT skills (including experience of using the internet); understanding of client confidentiality; communication skills

Desirable: Reliability; ability to work well in a team

Interested?

Submit your info to this organisation today.

Register now!