Telephone Assessor at Citizens Advice Lewisham

Telephone-based triage service offering information, signposting and access to advice appointments

MondayTuesdayWednesdayThursdayFridaySaturdaySunday
Morning
(9AM - 1PM)
available!
available!
available!
available!
available!
not available
not available
Afternoon
(1PM - 5PM)
available!
available!
available!
available!
available!
not available
not available
Evening
(5PM - 8PM)
not available
not available
not available
not available
not available
not available
not available

Hours per week 7 hours
Location Leemore Community Hub Bonfield Road London SE13 5EU
Description

This role is within a triage service delivered by telephone to find out the caller's problem and decide on the best next step. We help clients with information, signpost to specialist agencies and book appointments for advice. Volunteers complete initial training as a group and always have a supervisor available.

There is a set of competencies you work toward and we provide you with national citizens advice certification to your role.

The role is a very active one, in which training is provided over a 4 week period. It provides the opportunity to gain knowledge and real skills in a advice setting.

We carry out a recruitment process involving a short application, a selection task and an interview. We are looking for volunteers who are available to volunteer Mondays - Fridays during the daytime, 1-2 days per week. We do not open during weekends or in the evenings. Volunteers are required to be available for 2 days per week during a 4 week Induction process, and should be able to volunteer for a further 10 months post-induction.

This opportunity will assist you in gaining the following skills:

  • Interpersonal/Confidence
  • Teamwork
  • Problem solving/Creativity
  • Computer/Technical
  • Analytical/Research

Training will be provided by the organisation for this position:

We offer a full training and induction programme on joining Citizens Advice Lewisham, during which you will learn about our various service areas and develop skills relevant to our work. Training and feedback are provided on an ongoing basis to ensure you continue to progress. Volunteers work towards a nationally recognised Information and Assistance Certificate.

About you

The organisation has indicated the following requirements from volunteers who want to take this opportunity.

Essential: English and basic maths; willingness to assist the public; online research skills

Desirable: Communication skills; reasonable IT skills; reliability; ability to work well in a team

Interested?

Submit your info to this organisation today.

Register now!