Volunteer Information/Administration Assistant at Citizens Advice Westminster

To play a key role in helping clients to find the information that they need and to support staff by conducting administrative tasks

MondayTuesdayWednesdayThursdayFridaySaturdaySunday
Morning
(9AM - 1PM)
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available!
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Afternoon
(1PM - 5PM)
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available!
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Evening
(5PM - 8PM)
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Hours per week 8 hours
Location Citizens Advice Westminster 21a Conduit Place London W2 1HS
Description

Giving information
Receptionists/Administration Assistants have access to a comprehensive information system, factsheets and leaflets to help clients. A supervisor is on hand to help out with difficult problems.

Signposting/Referral
Receptionists/Administration Assistants signpost clients appropriately (both internally and externally) to suit the client’s needs following agreed protocols, including, informing clients of what they can expect.

Case recording
It is very important that all clients’ cases are recorded so that the bureau can offer an efficient service if the client comes back or the case gets more complex. Your supervisor will show you how the case recording is done in the bureau.

Preventing problems
Bureaux collect a lot of information on the different problems that clients have. This information is used to influence government policy or a company practice. This is known as Social Policy work.

Administration
The nine administrative roles identified in bureaux are:
1. Word processing, photocopying and filing.
2. Receiving and sending telephone calls, faxes, mail and electronic mail.
3. Producing information from spread sheets and databases.
5. Maintaining and developing administrative systems.
6. Stock control of leaflets and materials.
7. Updating information.
8. Helping to arrange events.
9. Taking notes and minutes at meetings.

This opportunity will assist you in gaining the following skills:

  • Interpersonal/Confidence
  • Teamwork
  • Problem solving/Creativity
  • Planning/Organising
  • Computer/Technical
  • Analytical/Research

Training will be provided by the organisation for this position:

About you

The organisation has indicated the following requirements from volunteers who want to take this opportunity.

Essential: See role description

Desirable: See role description

Interested?

Submit your info to this organisation today.

Register now!